Last updated: December 18, 2024
Privacy Policy for Visions Eyewear
This Privacy Policy explains how Visions Eyewear (referred to as "we," "us," or "our") collects, uses, and shares personal information when you use our services, visit our website https://visions-eyewear.com, or communicate with us. This policy applies to all users of our services, including customers, visitors, and any individuals whose personal data we collect.
Please read this Privacy Policy carefully to understand how we handle your personal data.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any revisions to the policy will be posted on our website, and we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.
2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
We collect personal information from various sources, both directly from you and automatically through your use of our services. The data we collect depends on how you interact with us.
We use this information for several purposes, including providing and improving our services, fulfilling legal obligations, and ensuring the security and functionality of our services.
3. WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we collect depend on your interactions with us. "Personal information" refers to information that identifies you or relates to you personally.
Information We Collect Directly from You:
- Contact Information: Name, address, phone number, and email address.
- Order Information: Details related to orders, including billing and shipping information, payment confirmation, and contact details.
- Account Information: Your username, password, and security questions.
- Customer Support Information: Any information you provide when contacting us for support or assistance.
Information We Collect Automatically:
We may collect data automatically when you interact with our website or services, such as:
- Usage Data: Information about your use of our website or services, including device information, browser details, and IP address.
- Cookies: We use cookies and similar technologies to improve your experience on our site. For more information about cookies, see our Cookie Policy.
Information from Third Parties:
We may obtain data about you from third parties, including service providers and payment processors, to help us provide our services.
4. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal data for the following purposes:
- Providing Services: To process orders, manage accounts, communicate with you about transactions, and fulfill our contract with you.
- Marketing and Advertising: To send promotional communications, advertisements, and product recommendations, in accordance with applicable laws.
- Security and Fraud Prevention: To detect and prevent fraud or unauthorized activities, ensuring the security of our website.
- Customer Support: To provide assistance and improve our services based on your feedback and interactions.
5. COOKIES
We use cookies to personalize your experience, improve our website, and analyze user behavior. You can control cookie preferences through your browser settings. For more details, refer to our Cookie Policy.
6. HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may share your personal information with third parties for the following reasons:
- Service Providers: Companies that provide services on our behalf, such as payment processing, shipping, and customer support.
- Business Partners: We may share data with partners to offer additional services or products.
- Legal Obligations: We may disclose your data if required by law or in response to legal processes.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
7. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
8. CHILDREN'S DATA
Our services are not intended for children under 13 years old, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to request its deletion.
9. SECURITY AND RETENTION OF YOUR INFORMATION
We implement security measures to protect your personal data. However, no method of transmission or storage is completely secure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.
10. YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, such as:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Delete: You may request the deletion of your personal information.
- Right to Correct: You can ask us to correct any inaccuracies in your data.
- Right to Portability: You may request a copy of your personal data in a structured, machine-readable format.
- Right to Restrict Processing: You can ask us to limit how we process your data.
- Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.
You may exercise these rights by contacting us as outlined below.
11. COMPLAINTS
If you have any complaints or concerns about how we handle your personal data, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.
12. CONTACT US
For questions or concerns about this Privacy Policy, or to exercise any of your rights, please contact us at:
- Email: support@visions-eyewear.com